Batwing 6x9 Fairing, Classic Fairing and Plain Fairing

Hardbags for Softail Heritage (NEW)

Hardbags for VStar and Roadstar (NEW)

"Strong" Hardbags

Vinyl Covered Hardbags
and Trunk

U Shape Additional Support
Brackets

LED Turn Signals

Ordering Process

Placing an international order is easy and safe, all prices shown are in USD. To view more information, Please click Place an Order, after we receipt your order, we will process your order immediately and ship your order within 14-21 working days, you will be informed for each step, for detail, please click Ordering and Shipping Confirmation.

Customs and Duties

The custom duties and taxes will not be included in the prices. International Customers may need to be responsible for custom duties, taxes, depend on the policy of specific country. For more details, please contact sales@tsukayu.com

Shipping Policy

Tsukayu ships all the products to our customers by DHL express, FedEx express or normal air parcel depends on destination countries.

For Canada and The United States, shipping time for Regular Deliveries are approximately 3-6 business days. Most orders are processed and shipped within 7-28 business days. These delivery times are approximations only, and it is possible for some deliveries to take longer than stated, such as color match order (since we have to order color paints). For International orders, normally the shipping time will be taken around 7-15 days.

New Packaging

From 1July 2007, Tsukayu will use two different kind of packing materials. One is normal carton box, another is fiberglass box. Customers will receive their Tsukayu products stored in either carton box or fiberglass box depends on destination country. (e.g all United States order will be shipped with fiberglass box).

Our fierglass box is very strong, with much improved protection to the Tsukayu products inside, the lids are put into the luggage boxes instead of preinstalled to further protect the lids from damage during shipment. Customer will need to go through the following simple steps for installing the lids, installing the lids involves installing the hinges and lid supporters, all you need to do is just installing 2 nuts and 2 bolts on each side( for strong bags). The whole assembly process will take you only 3-5 minutes. Please click here for details and assembly guide.

Cancellation Policy

Unless Tsukayu has sent out your package, you may cancel your order anytime after you placed your order and before your package has been sent out. For color match orders, you may cancel your order before Tsukayu order the paint from Color-Rite.

Tsukayu reserves the right to cancel any order and we are not responsible for typographical errors. Cancellation process will be done in PayPal system.

Return Policy                                                                                                             

Tsukayu wants you to be totally satisfied with your purchase and that is why we offer this simple Product Exchange / Money Back Guarantee. If you are not completely satisfied with your purchase, you may return it within 10 days from the date your order was received. Before returning an item with the packing slip, please send us an email for approval. Please note that we are unable to refund or exchange products that are color matched, have been used and display visible signs of use.

When we have received your returned products, we will issue a credit to your credit card by PayPal equaling the cost of the item plus sales tax, if applicable. Items to be returned can be shiped by any method, but Tsukayu will not be responsible for shipping cost for sending the items back in most of the cases.

Please allow 7 to 10 business days from the time that we receive your returned product for the credit to be issued to your credit card. We will refund the credit by PayPal as soon as we receive and process your return.


Product Exchange

We accept product exchange before your order was shipped, for color match order, before the color paints were ordered. For products have been delivered, only non-color match order is accepted to exchange within 10 days from the date your order was received, the shipping cost for exchange items will be at your expense. For any exchange item which is lower price than the purchased item under the case of product delivered, the difference will not be refunded.

Warranty

All the parts used in Tsukayu products are excellent in quality. However, if the parts are defects or damaged within 6 months from the date you received the order as stated in our records, we are willing to send the new parts to you for replacement.

For the defected electronic items (e.g. stereo and speakers), we offer 1 year warranty, and will arrange repair service by the original manufacturers instead of replacement. Repair would take certain processing time depending on level of defective.

The warranty period covers Tsukayu products against manufacturing defects or products does not function under normal operating conditions. The warranty is valid for the original consumer purchaser only.

This warranty does not cover below:
1) Product damages caused by:
a. Abuse, misuse, neglect, accident, fire or other natural disaster
b. Unauthorized product modification or repair made other than Tsukayu
c. Failure to follow instructions supplied by Tsukayu
2) Product that falls outside of Tsukayu's design and intended use
3) Unauthorized customizations done on product after purchase (e.g. repair, painting and modification, etc)
4) Damages on other equipment being used in conjunction with Tsukayu product

The customer is responsible for returning the defective product to Tsukayu for replacement or repair under specific situation . Any defective items must be sent back prepaid in the same condition as when you originally received it or with good packing (avoid any shipping damages).

We will be happy to exchange defective items within 15 days of the date you received your order, defective products that are color matched, have been used and display visible signs of use will be unable to exchange. Any defective items must be sent back prepaid in the same condition as when you originally received it or with good packing (avoid any shipping damages).

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