Frequently Asked Questions
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Questions about Payment and Ordering
Questions about Production Time, Shipment and Delivery
Questions about Hardbags
Questions about Bike specific Hardbags Kit
Questions about Leather bags
Questions about LED Turn Signals
Questions about Bag Guards and Luggage Racks
Questions about Color Match
Questions about Quick Detachable HD Fairing |
| Questions about Payment and Ordering |
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Question : What options can I choose for payment? |
| Answer : We accept credit card payment through Paypal, Google and Tsukayu payment system.
Paypal accepts Visa, Mastercard, American Express, Discover and debit cards, you don't have to register Paypal account. Bank Transfer is also accepted for some countries. Please refer to HERE. |
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| Question : Do I need to set up an account in Paypal for ordering? |
| Answer : No need. |
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| Question : How to place order in Tsukayu Web? |
| Answer : Please click “add to cart” for all items you have chosen to order. Then please click “process to checkout”, payment page will be loaded. |
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| Questions about Production Time, Shipment and Delivery |
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| Questions : How long would it take from time of ordering to receive products?
How long does it take to get color match order? |
Answers :
The normal production time from the date you place order is 14-21 working days and the delivery time is 2-4 days.
The production time would be a bit longer
for color match order as we have to order paint. In Winter, we can ship within 7 days for some products. |
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| Question : What company Tsukayu used for general shipment? |
| Answer : DHL / Air parcel / FedEx. |
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| Question : Does the shipping cost include? |
| Answer : FREE Shipping within US, Canada and Japan. |
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| Question : Can products be shipped to a PO box? |
| Answer : Our products cannot be delivered to a PO box. Please kindly provide another shipping address to us by email. |
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| Questions about Return and Warranty Policy |
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| Question :
Please tell me what your return policy is if I order some saddle bags and when I receive
them, they are not what I wanted afterall? |
| Answer : Please refer to here (The return policy part).
The return policy only applies to items which were received within 10 days. |
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| Question : What should I do if I received damaged products? |
Answer : Please kindly send us email with pictures of the damage parts to let us have better understanding of the situation. We will get back to you with solutions or
arrange to send you replacements afterwards. |
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| Question : What is the distinguishing feature about Tsukayu Hard saddlebags? |
| Answer : Our hard saddlebags are made of fiberglass, loakable, waterproof, removable, easily fit on most Cruisers and Touring Motorcycles and perfectly follows the contour of your motorcycle's fender. They are the best choice for customizing your ride with quality Hardbags at affordable prices.
They come with Carpet Lined, upgraded latch, and all Mounting Hardware you needed for installation. Our Mounting Brackets and all other mounting hardware are made of very strong, show chrome, quality stainless steel, making Tsukayu's mounting system heavy-duty and extremely stable. |
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| Question : Are Tsukayu hardbags lockable and removable? |
| Answer : Yes. |
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| Question : How to install the saddlebags? |
| Answer : Please refer to here. (Rubber washers are no longer needed for installation.) |
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| Queston : How to install the Touring Trunk? |
| Answer : Please refer to here. |
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| Questions : Will Ghost brackets or Easy brackets work with Tsukayu hard saddlebags? |
| Answers : Currently, "Quick Release Strong" hard saddlebags work with Ghost brackets or Easy brackets. Please refer to here. |
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| Question : What is the difference between Strong bags and Jumbo Strong bags? |
| Answer : The Jumbo Strong is 2 inches wider than the Strong. They are both round shape, but Jumbo has bigger size which can store more things. The capacity for the Strong bags is 26 liters each side and Jumbo Strong bags is 40 liters each side. |
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| Question : What is the dimensions of Tsukayu's hardbags? |
Answer :
Strong/ Quick release strong: http://www.tsukayu.com/strong%27s%20dimension.htm
Jumbo Strong: http://www.tsukayu.com/jumbostrong's%20dimension.html
Coner: http://www.tsukayu.com/coner%27s%20dimension.htm
Patrol: http://www.tsukayu.com/patrol%27s%20dimension.htm
Stretched Hard Saddlebags for RoadKing: http://www.tsukayu.com/HardSaddlebagsforRoadKing's%20dimension.html
The approximate dimensions of the Sportster bags are:
Lid: 18’’ x 7.5’’
Bag: 23’’ length, 17’’ height, 8.5’’width
The approximate dimension of the Touring Trunk is : 22 " W, ~18" L , 13" H |
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| Question :
What is the recommended maximum load weight? |
| Answer :
The Suggested maximum loading of our saddlebags is 15 lbs, but the actual maximum loading is much heavier than this value, we can sit even on the bags. Our mounting bracket is probably the strongest one in the market. There is no problem for mounting the bags. |
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| Question : Which saddlebags are side opening? |
| Answer : The Patrol bags. |
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| Question : Which hardbags come with the air piston lid supporter? |
| Answer : The Coner bags, Touring Trunk and Hard Saddlebags for RoadKing |
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| Questions : Can I have the same keys for the Trunk and the saddlebags for my order? Will they come with the same lock? |
| Answers : The Trunk and the saddlebags will come with the same lock and keys. |
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| Question :
All hardware is included? |
| Answer : Yes, the mounting brackets and all necessary mounting hardware will be included. |
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| Questions about Bike specific Hardbags Kit |
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Question : What is the different between bike specific hardbags kit and normal hardbags kit (non-bike specific)? |
| Answer : The main difference is that the bike specific hardbags are pre-drilled holes for mounting and ready to be installed in the bike. Bike specific bags fit with stock pipe, and will be positioned very close to the stock pipes (as close as 1cm spacing); normal bags fit with aftermarket pipes, you can install the bags wherever you want. The mounting brackets and hardware are the same for bike specific bags and normal bags. |
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Questions : Which hardbags kit should I choose? bike specific hardbags kit or normal hardbags kit (non-bike specific)? |
| Answers : For bike with Stock pipes, bike specific hardbags kit is recommended; For bike with aftermarket pipes, normal hardbags kit is recommended. |
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| Questions about Vinyl covered bags |
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| Question : Why using Vinyl? |
| Answer :
Vinyl is much durable and practical than genuine leather, especially for outdoor environment. Vinyl resists all weather conditions and requires practically no maintenance. |
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| Question : How should the vinyl covered bags be cared for? |
| Answer :
Normally, there is no problem when the vinyl bags get wet since it is waterproof. You may wipe the bags with dry cloth when they get wet. No maintenance is needed at all. |
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| Question : Can the LED turn signals be installed in the vinyl covered bags? |
| Answer :
No, it is not yet available. |
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| Questions about LED Turn Signals |
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| Questions : What color is the LED in normal? Can I request another color? |
| Answers :
The LED is amber color in normal, but we can make them in red as per request.
Please send us e-mail for request. |
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| Question : Can the LED lights be set as parking or brake lights as well? |
| Answer : Yes. Depend on where you wire the LED to, you can choose either turn signals, parking light or brake light, please refer to LED turn signals page about load quualizer issues. |
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| Question : How to connect the LED lights? |
| Answer : Please refer to here. |
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| Questions about Bag Guards and Luggage Racks |
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| Question : Will the bag guards and luggage racks be pre-drilled holes or be pre-installed in the hardbags? |
| Answer : No, it is because this allows flexibility for customer to install them wherever they like. |
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| Question : Will necessary mounting hardware be provided? |
| Answer : Yes. |
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| Questions about Color Match |
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| Question : How much for color match? |
| Answer :
We provide one tone color match service. For saddlebags, one part color matching price is US$350 and two part color matching price is US$450; For fairing, color matching price is US$450. |
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| Question : Can you paint two tone colors? |
| Answer : No. You are suggested to order the saddlebags or fairings in primer and then color match at your side. |
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| Question : What mean by "one part" or "two part" color? |
| Answer : One part color needs top coat. Two part color means those colors need top and base coat. |
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| Question : How can I know the paint code? |
| Answer : Please check the color-rite paint code from here. |
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| Question : Does the color match price for fairing (US$450) include inner and outer fairing? |
| Answer : Yes. |
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| Questions about Quick Detachable Batwing Fairings |
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| Queston : What material is the Batwing fairings made of ? |
| Answers : hand laid figerglass, much stronger than injection-molded plastic and fiberglass made with chopper gun |
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| Question : What is the difference between 6x9, Classic and plain fairing? |
| Answer : Their outer fairings are the same, only difference in inner fairings. The stereo system cannot be installed in Plain version fairing (Some bikes can only be installed plain fairing. Please refer to the application guide). The only difference between 6x9 and Classic fairing is in the speakers, 6x9 fairing offers 6"x9" speakers and classic fairing offers 6 1/2" speakers. |
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| Queston : Do the Batwing fairings fit only Harley bikes? |
| Answer : No, they fit other metric bikes as well. Please refer to the application guide. |
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| Question : Do I need to buy the Memphis Shade brackets? |
| Answer : Please refer to the application guide. For some metric bikes, Memphis Shade brackets are required in order to fit together with Tsukayu's mounting brackets. The Memphis Shade brackets have to be purchased seperately and are not included in the price. |
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| Question : Does the mounting brackets include? |
| Answer : Tsukayu brackets would be included. But the Memphis Shade brackets or necessary windshield mounts are not included. |
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| Queston : What is exposed forks? |
| Answers : Exposed forks mean forks without cover, like vtx1300C and 1800R. Covered fork means fork with cover. |
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| Queston : What is the dimensions of the fairing? |
| Answers : Please refer to here. |
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| Queston : Where is the antenna? |
| Answers : It is already built inside the fairing. |
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| Questions : Can I play my i-Pod or MP3 players? |
| Answers : Yes, you can plug your i-Pod, MP3 players, or many other music sources to the AUX input of the Philips CD player. AUX input is in the front of the stereo. |
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| Queston : Will the radio draw power when the bike is parked? |
| Answers : No,
but please make sure everything is turned off when the bike is parked. |
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